Relay

Compare to

89%

of new intake now clears the first review step within 3 days.

Up from 61% last quarter. The gain tracks the added outreach capacity on Mondays and Tuesdays.

Performance trend

0150300450600

FebMarAprMayJunJul

Workflow health

78%

3.2%of workflows running clean

Issues
Moderate
Stable

Client Outreach97%2.1%
Escalations68%3.4%
Fulfilment92%1.8%

Total tasks

285k-6%

Open28%

23,800

Pending16%

13,604

Completed56%

47,146

Clients making up most tasks

Share of total task volume

1Northwind Services

2Blue Harbor Group

3Summit Partners

4Ironwood Group

5Cedar Ridge Services

0%25%50%75%100%

Northwind Services98%
Blue Harbor Group80%
Summit Partners74%
Ironwood Group68%
Cedar Ridge Services52%

3,642

tasks pending — the oldest backlog on the board.

At Northwind Services, averaging 26.3d old.

Task distribution by workflow

Share of completed tasks across workflows

1,918total tasks

Client Outreach512 · 26.7%
Fulfilment388 · 20.2%
Scoping / Quotes301 · 15.7%
Escalations244 · 12.7%
Invoicing187 · 9.8%
Closeout145 · 7.6%
Approvals141 · 7.3%

Capacity utilization

87%

Running near capacity

87%

Hatched area is unused headroom before the daily ceiling.